Have you ever been discouraged and dismayed when you found that recent hires were not who you thought they were? Where did you go wrong? Was the problem a set of poor interview questions? Did you misinterpret the candidate’s responses? Or, were your interviewers not effectively trained?

The answer to these questions is probably no.

Many senior leaders don’t understand the unique impact that people bring to teams and organizations. That’s unfortunate. People drive discussions and create change based on their natural tendencies, personal style, skills, experience, beliefs, values and attitudes.