Results Centred Leadership

Results-Centred Leadership (RCL) is a management program that defines and demonstrates a new leadership style for the 21st century. The program is based on bringing out the very best in people and coaching them to succeed in an environment of respect and trust. RCL will empower your organization to achieve long-lasting results, including improved productivity, enhanced teamwork, enhanced co-operation, improved customer services, improved client services, increased employee motivation, and more dedicated employees who embrace responsibility.

RCL enables you to discover the benefits of using mutual win-win agreements that help people acquire the necessary skills to dramatically enhance their own performance and the performance of others.

Our step-by-step practice and exercises will leave you feeling more in control of your time with reduced stress, improved goal-setting, enhanced self-image, improved listening skills and the confidence to successfully lead.


The Training Program and Objectives

The program provides leadership training to assist staff in leading their direct reports, building upon their relationships with these same employees, and providing an overall positive impact on the company’s objectives. This goal setting focused, hands-on, and behaviour changing program produces measurable results in both the leaders participating in the course and the individuals whom they lead.

The program initially focuses on the “self”, individual leadership style strengths and challenges, how to set specific and measurable goals, and personal productivity such as time management and delegation. Once this is mastered, the program moves onto how to motivate your team, coach for success, communicate and build relationships, and how to deal with performance problems. The final modules deal with building your team synergy, managing personal stress, and leading organizational change.

The program includes both written and recorded materials — for easier learning and retention – and provides for both practical business experiences as well as personal applications. It also provides for step-by-step practice and exercises that reinforce key concepts. In addition, we also supplement the specific areas that are causing concern with additional exercises and practical hands-on experience.

As the employee is completing this program, immediate improvement in productivity and results, improved customer/client service, enhanced teamwork and co-operation, motivated and dedicated teamwork and more responsibility for accountability and quality control. Staff will feel more in control of their time, develop personal stress-reducing tactics, and both improve their skills in goal setting.

Program Structure

Below is a description of the 12 modules of the program with instructional hours and intended learning outcomes.

Session 1

Instructional Hours – 5

1.    Introductory


Learning Concepts

Leadership & Personal Success Plans

The Journey Begins – Key Elements of Good Coaching; Emotional Intelligence

Organizational Priorities

Leadership Self-Assessment

Lifetime Dream List

Priorities For Life

Personal Self Assessment

2.    Leadership

The Process

The Transition

The People


Walking the Talk


The Role of a Leader


Leadership Case Study

Leadership Self-Assessment Summary

Developing Trust With Others

Personal Self-Assessment Summary

Win:Win Agreement

Defining Expected Results

Examples of Goals and Expected Results

Session 2

Instructional Hours - 4

3.    Goal Setting


Satisfying Needs

Benefits of Goal-Setting

What is a Goal?

Three Different Kinds of Goals

The Process of Setting and Achieving Goals

Developing an Action Plan

Making Goals Successful – Overcoming the Obstacles

Visualization and Affirmations

Achieving Balance in Life


Questions to Consider in Making Goals SMART

Defining Expected Results

Examples of Goals and Expected Results

Keeping Goals Alive and Relevant Checklist

Force-Field Exercise

Obstacles to Goal-Setting

Goal Success Plan

Team Win:Win Goals

Team Goal Success Plan

Call to Action

Tracking Success Chart

4.    Personal Productivity

Personal Productivity

Essential Versus Time-Critical

Weekly Planning


Dealing with Interruptions


Managing Electronic Communication

Helping Others Improve Their Personal Productivity


Delegation Levels of Authority

Personal Productivity Case Study

Top-Payoff Activities

Time Analysis

Time Analysis Summary

Communication Planner

Delegation Self-Assessment

Delegation Checklist

Session 3

Instructional Hours – 4

5.    Motivation


Types of Motivation

Motivation Through Needs

The Needs of Individuals

Developing and Maintaining Trust

Performance Behaviour

Delivering Timely, Constructive and Meaningful Feedback

Accepting Mistakes

What Each & Every Person Needs within an Organization

Results Centred Leadership – The New Leadership Style

The Needs of Individuals

What Each & Every Person Needs Within an Organization

Examples of Roles & Responsibilities

Victim Behaviour and Reframing

Motivation Case Study

Roles, Responsibilities & Goals

Having My Needs Met & Others Needs Met

6.    Coaching For Success

Coaching For Success

Coaching & Counselling

One-on-One Meetings

Purposes of Coaching & Counselling

Characteristics of the Coaching for Success Relationship

Tips Content of the One-on-One Sessions

Organizational Tasks & Responsibilities

Span of Coaching Effectiveness

Including Everyone in Coaching & Counselling

The Coaching & Counselling Communication Network

Purposes of Coaching & Counselling



Tips on Conducting One-on-Ones

Content and Scope of One-on-One Meetings

Organizational Tasks & Responsibilities

Session 4

Instructional Hours – 4

7.    Communication & Building Relationship

Communication & Building Relationships

Value of Face-to-Face Communication

Four Key Elements of Effective Communication

Three Organizational, Communication Imperatives

Building Organizational Relationships

Practical Reasons for Asking Questions

8.    Dealing with Performance Issues

Dealing with Performance Issues

Perception of Conflict

Pinpointing Performance Issues

Basic Ground Rules for Dealing with Performance Issues

Dealing with Minor Performance Issues

Dealing with More Serious Performance Issues

Tools for Giving Feedback on Performance

Session 5

Instructional Hours - 4

9.    Team Building & Synergy

Team Building & Synergy

Individual Empowerment

Differences Between Groups & Teams

What is Synergy?

Factors that Make Teams Successful

Team Checklist

10.  Managing Stress

Managing Stress

Stress – What Causes It?

Determining the Key Causes of Stress on the Job

Responses to Stress

Managing Stress

Responsibility as a Leader to Help Others Handle Stress

Stress Caused by Additional New Responsibilities

Managing Stress of the Team

Session 6

Instructional Hours – 4

11.  Leading Change

Leading Change

The Role of the Leader in the Change Process

Resistance to Change

How to Lead Change

Tips for Making Change Successful

Change Checklist

12.  Enhancing Future Results

Enhancing Future Results

Personal Growth & Development

Developing Others

Developing the Organization

Getting to the Future First

Coaching Practices Checklist

Program Evaluation

Measuring Results


Frequently Asked Questions - 

How will the participants be assessed/evaluated?

During the first introductory session, participant handbooks and reading materials will be introduced and reviewed such that all aspects and requirements of the program are well understood. Prior to each session, participants will be required to read, listen, complete the accompanying assessments and write their personal and applied business goals in readiness for their next personal meeting.

What is the total training duration/length & total training hours?

The program will be delivered with the Session 1 being delivered in 5 hours and then 5 additional sessions in 4 hours in length for a total of 25 hours of face to face sessions. The participants will also have 25 hours of assignments (homework) throughout the program.  The facilitator will have ongoing discussions with the applicant to ensure all areas of concerns are addressed.

What is the cost of this course?

The cost of the course is $5,000.00 per individual.

Who is the instructor that will be facilitating this course?

Legacy Bowes Group Partner of Leadership Development, Bill Medd is the qualified and experienced facilitator of this comprehensive course. Read his bio here!

Is there a limit on the number of participants who can participate at one time?

There is no minimum or maximum for our course (If preferred, we can present in one to one training) but our preferred course size is in the range of 12 – 20 people. Give us a call and we can build a tailored training program to help your team reach new heights!