Ask Right Questions, Get Answers You Want

Have you ever been asked a question but didn’t understand exactly what was being asked? Have you ever been prepared to ask a question but didn’t know how to frame that answer? Why are questions so important in the communication process, anyway? Is it simply a matter of insatiable curiosity or is there a specific purpose?

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It's up to business leaders to promote diversity

Frankly, I could scream with anger whenever I hear United States President Donald Trump appearing to defend racism. I am also quite shocked at how quickly he has been able to dismantle civil rights initiatives, legislation, policies and procedures that support diversity in the general society as well as in the workplace. In addition, Trump's suggestion that diversity is simply reverse discrimination and that it's time to stop so-called "political correctness" sends shudders through my heart. I give thanks for living in Canada, yet I am already seeing some fallout in our great country and I expect this ripple effect will continue.

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Don't climb Everest alone

“After centuries living at high altitude, the Sherpa population of the Himalayas have evolved to master the ability to survive in this atmosphere.” (Meera Senthilingam, CNN).

For mountaineers tackling the highest peak in the world, a skilled, acclimatized guide isn't just valuable - they can be lifesavers. The key is letting the Sherpa know as soon as possible if a problem arises so they have time to act accordingly and make sure you both survive the climb to the top.

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Training staff an investment, not an expense

The recent focus on back-to-school planning reminds me about the importance of ongoing training and development in the workplace. Training helps to improve employee morale. Employees feel valued and develop increased loyalty when they see the employer investing in their knowledge and skill development. When morale is high, employees will contribute more to their job, put in more effort, make fewer errors and waste less time. Highly trained employees have far fewer work-related accidents, have less absenteeism and require less direct supervision.

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Unethical actions have serious consequences

While I am enjoying the lovely summer weather and have read a book or two, I am shocked to the core about the number of ethical issues arising in the workplace I am reading about in the newspaper every day.

For instance, who would have thought that one of our elected city councillors would blatantly use his corporate credit card for personal expenses? Not only that, it is understood the credit card was used for an entire two years and 600 transactions in spite of multiple warnings.

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