Every workplace has go-to people who aren’t managers; managers need to nurture them
Recently, I had lunch with a business acquaintance who is the epitome of a hidden leader. Over a 20-year time frame and with a grade 12 education, she rose from the shop floor to being a corporate president. When I first met her, I was teaching facilitation skills to a group of front-line employees. I took note of her ability to learn quickly, her enthusiasm, the respect others showed toward her, and her eagerness to adapt to change.